Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website, products, and services provided by TECHALEXUS LLC ("TECHALEXUS," "we," "us," or "our"). By accessing our website, requesting a proposal, or using our services, you ("you," "Client") agree to these Terms.

1. Agreement to terms

By engaging TECHALEXUS, accepting a proposal or order, or otherwise using our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, Acceptable Use Policy, and, where applicable, our Data Processing Addendum. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

If you do not agree to these Terms, you must not use our website or services.

2. Who we are

TECHALEXUS LLC is a limited liability company registered in the State of West Virginia, United States, providing artificial-intelligence automation and digital marketing services, including the design, development, and operation of AI agents. You can reach us at contact@techalexus.com.

3. Our services

TECHALEXUS provides services that may include AI customer support, workflow automation, lead generation, intelligent operations, digital marketing, and custom AI agent development ("Services"). The specific scope, deliverables, timelines, and fees for your engagement will be described in a proposal, statement of work, order form, or online plan selection (each, an "Order"). Each Order is incorporated into and governed by these Terms.

We may modify, improve, or discontinue features of our Services over time. Where a change would materially reduce the core functionality of an active Order, we will use reasonable efforts to notify you in advance.

4. Engagements & orders

An engagement begins when you accept an Order in writing (including by email or electronic acceptance) or by making payment. Unless an Order states otherwise:

• Recurring plans renew automatically each billing cycle until cancelled;
• Project-based work is delivered against the milestones set out in the Order; and
• Any work outside the agreed scope ("out-of-scope work") will be quoted separately and requires your approval before it begins.

5. Fees & billing

You agree to pay the fees stated in your Order. Unless otherwise specified:

• Recurring fees are billed in advance on a monthly basis;
• One-time setup or onboarding fees are billed at the start of the engagement;
• Fees are stated in U.S. dollars and are exclusive of any applicable taxes, which are your responsibility;
• Invoices are due upon receipt unless a different term is stated; and
• Third-party costs you authorize (for example, ad spend, software subscriptions, or model/API usage) are your responsibility and may be billed separately or passed through.

Late payments may result in suspension of Services and may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law.

6. Cancellation & refunds

You may cancel a recurring plan at any time, effective at the end of your current billing cycle. Cancellation and refund rights are described in our Refund Policy, which forms part of these Terms. Except as set out in that policy or as required by law, fees already paid are non-refundable.

7. Client responsibilities

To deliver the Services, we rely on your cooperation. You agree to:

• Provide accurate information and timely access to the accounts, tools, and materials we need;
• Obtain all rights, consents, and permissions necessary for us to process your content and data;
• Ensure your use of the Services complies with our Acceptable Use Policy and all applicable laws; and
• Review and approve deliverables, and supervise the operation of any AI agents in line with your own legal and regulatory obligations.

8. Intellectual property

You retain ownership of the content, data, and materials you provide to us ("Client Materials"). Subject to full payment, we grant you a worldwide, non-exclusive license to use the deliverables created specifically for you under an Order for your internal business purposes.

We retain all rights in our pre-existing materials, tools, frameworks, templates, know-how, and any general improvements to our methods ("TECHALEXUS IP"). Nothing in these Terms transfers ownership of TECHALEXUS IP or of third-party materials. You grant us a limited license to use Client Materials solely to provide the Services.

9. AI & third-party tools

Our Services use artificial-intelligence models and third-party platforms. You acknowledge that:

• AI-generated output can be inaccurate, incomplete, or unsuitable for a particular purpose, and should be reviewed by a qualified human before being relied upon;
• We do not guarantee that AI output will be error-free or that automation will operate without interruption; and
• Third-party services are governed by their own terms, and we are not responsible for the acts, omissions, availability, or pricing of third-party providers.

10. Confidentiality

Each party may receive non-public information from the other ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms and will protect it with at least the same care it uses for its own confidential information. This obligation does not apply to information that is public through no fault of the receiving party, independently developed, or required to be disclosed by law.

11. Disclaimers

The Services and website are provided "as is" and "as available." To the fullest extent permitted by law, TECHALEXUS disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that they will achieve any particular business result.

12. Limitation of liability

To the fullest extent permitted by law, TECHALEXUS and its members, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to these Terms or the Services will not exceed the total fees you paid to us for the Services in the three (3) months immediately preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless TECHALEXUS from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your Client Materials, your use of the Services, or your breach of these Terms or applicable law.

14. Termination

Either party may terminate an engagement for material breach that remains uncured 14 days after written notice. We may suspend or terminate Services immediately if you fail to pay, violate our Acceptable Use Policy, or create a risk or legal exposure for us. Upon termination, you will pay for Services performed up to the termination date. Sections relating to fees, intellectual property, confidentiality, disclaimers, liability, and indemnification survive termination.

15. Governing law & disputes

These Terms are governed by the laws of the State of West Virginia, United States, without regard to its conflict-of-laws rules. The parties will first attempt to resolve any dispute informally by contacting each other. If a dispute cannot be resolved within 30 days, it will be subject to the exclusive jurisdiction of the state and federal courts located in West Virginia, and each party consents to venue there.

16. Contact

Questions about these Terms? Contact us at contact@techalexus.com. TECHALEXUS LLC is located in Martinsburg, West Virginia, United States.