This Refund Policy explains when and how refunds are provided for TECHALEXUS LLC's services. It is part of our Terms of Service. We aim to be fair and transparent — if you ever feel something isn't right, reach out and we'll work with you.
1. Overview
Our services are provided on a subscription or project basis as described in your Order. Because much of our work involves dedicated setup, build, and operating effort, fees are generally non-refundable except as expressly set out below or as required by law.
2. 14-day satisfaction guarantee
For new clients, we back your first engagement with a 14-day satisfaction guarantee. If, within 14 days of your engagement start date, you are not satisfied and we are unable to resolve your concerns, you may request a refund of the eligible fees paid for that initial period. The guarantee:
- Applies once, to your first engagement with us;
- Covers eligible service fees but excludes third-party costs already incurred (see Section 6); and
- Requires that you give us a reasonable opportunity to address the issue first.
3. Monthly plans
Recurring plans renew automatically each billing cycle. You may cancel at any time, and cancellation takes effect at the end of your current cycle. We do not provide prorated refunds for the unused portion of a cycle after the guarantee period, but you will retain access to the Services through the end of the period you paid for.
4. Setup & onboarding fees
One-time setup or onboarding fees cover work performed at the start of an engagement. These fees are non-refundable once that work has begun, except where covered by the satisfaction guarantee in Section 2.
5. Project-based & custom work
For fixed-scope projects and custom AI agent development, deposits and milestone payments are non-refundable once the corresponding work has commenced, because they reserve capacity and fund delivery. If we are unable to deliver an agreed milestone, we will either complete it or refund the amount paid for that specific undelivered milestone.
6. Third-party costs
Amounts paid to third parties — such as advertising spend, software subscriptions, domains, or AI model/API usage — are governed by those providers' terms and are non-refundable by TECHALEXUS, even where billed through us.
7. How to request a refund
To request a refund, email contact@techalexus.com from the email associated with your account, including your name, company, the Order or invoice in question, and the reason for your request. We may ask for additional details to process it.
8. Processing time & method
Approved refunds are issued to the original payment method within a reasonable time, typically 5–10 business days after approval, depending on your payment provider. We will confirm by email once a refund has been initiated.
9. Chargebacks
If you have a billing concern, please contact us first — we'll work to resolve it quickly. Initiating a chargeback without first contacting us may result in suspension of Services while the dispute is reviewed.
Your statutory rights. Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection law. Where such law requires a refund, we will honor it.
10. Contact
Questions about refunds or cancellations? Email contact@techalexus.com. TECHALEXUS LLC is located in Martinsburg, West Virginia, United States.