Privacy Policy

TECHALEXUS LLC ("TECHALEXUS," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, or use our services.

1. Scope

This Policy applies to personal information we handle as a business (a "controller") — for example, information about website visitors, prospects, and clients. When we process personal data on behalf of a client as part of delivering our services (as a "processor"), that processing is governed by our Data Processing Addendum and the agreement with that client.

2. Information we collect

Information you provide

• Contact details such as your name, email address, phone number, and company;
• The content of your messages and inquiries, including service interests and budget;
• Information you share during onboarding, calls, or in deliverables.

Information collected automatically

• Device and usage data such as IP address, browser type, pages viewed, and referring URLs;
• Cookies and similar technologies, as described in our Cookie Policy.

Information from third parties

• Analytics and advertising providers, and publicly available business information used to understand and improve our outreach.

3. How we use information

We use personal information to:

• Respond to inquiries and provide, operate, and improve our services;
• Send administrative messages, proposals, invoices, and service updates;
• Personalize and measure our website and marketing;
• Maintain security, prevent fraud, and comply with legal obligations.

4. Legal bases

Where required by law (for example, for individuals in the EEA or UK), we rely on one or more of the following legal bases: your consent; performance of a contract; our legitimate interests in operating and growing our business; and compliance with legal obligations. You may withdraw consent at any time where processing is based on consent.

5. How we share information

We do not sell your personal information. We share it only with:

• Service providers and subprocessors who help us run our business and deliver services (for example, hosting, analytics, email, payment, CRM, and AI model providers), under appropriate confidentiality and data-protection terms;
• Professional advisors such as accountants and lawyers;
• Authorities or others when required by law, to enforce our agreements, or to protect rights, safety, and property; and
• A successor entity in connection with a merger, acquisition, or sale of assets.

6. Cookies & tracking

We use cookies and similar technologies to operate our website, remember preferences, and understand performance. You can manage your choices as described in our Cookie Policy.

7. Data retention

We keep personal information only as long as necessary for the purposes described in this Policy, to comply with our legal, tax, and accounting obligations, and to resolve disputes. When information is no longer needed, we delete or anonymize it.

8. Security

We implement administrative, technical, and organizational safeguards designed to protect personal information. Learn more on our Security page. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information; to object to or restrict certain processing; and to opt out of marketing or the "sale" or "sharing" of personal information. To exercise these rights, email us at contact@techalexus.com. We will respond consistent with applicable law and will not discriminate against you for exercising your rights. You may also unsubscribe from marketing emails using the link in each message.

10. International data transfers

We are based in the United States and may process information in the U.S. and other countries. Where we transfer personal data internationally, we take steps to ensure an appropriate level of protection as required by applicable law.

11. Children's privacy

Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

12. Information we process for clients

When we build and operate AI agents and automations for a client, we may process personal data contained in that client's systems and content on their behalf. In that role, the client is the controller and TECHALEXUS is the processor. Such processing is governed by our Data Processing Addendum.

13. Contact us

If you have questions or requests regarding this Policy or your personal information, contact us at contact@techalexus.com. TECHALEXUS LLC is located in Martinsburg, West Virginia, United States.